Digital Monopoly – Hosting SLA

Digital Monopoly provides a 100% managed hosting service for WordPress websites that is truly “full stack” – from the system administrators managing the networks and servers through to our team of programmers who understand your website inside and out, no matter what the problem is, we can solve it.

Our hosting solution is designed to meet the stringent requirements of our Enterprise and Government requirements through addressing the key components of a complete hosting environment; Reliability, Performance and Security.

Uptime

We offer 99.9% uptime for our hosting environment to our clients, which is achieved through multiple layers of redundancy at the network, server and application level, combined with 24×7 server monitoring. Our production servers are housed on Google Cloud.

Performance

We have the server capacity and engineering skill set to ensure your website remains responsive and stable no matter how many visitors your site gets. We work our clients to build the most cost-effective solutions to their performance requirements.

General Features

  • Highly-Available Architecture
  • Automated Backups
  • Managed Auto-Updates
  • Expert WP support
  • End-to-end managed security
  • Managed auto-updates
  • Malware monitoring and removal
  • Managed web application firewall (WAF)
  • Bad-bots filtering
  • Fully locked-down environment
  • Dynamic Load Balancing=
  • Highly Available SSD Storage
  • Multilayer Adaptive Caching
  • GeoDNS
  • CDN
  • PHP optimisation
  • SSL Acceleration

Security

We take security very seriously. We have a range of security practices we implement that address security at the network, server and application level. These include managed server and website updates, firewall intrusion protection, network and host security monitoring with, locked down server configuration and secure web development in accordance with OWASP best practices.

Access

In order to maintain security, you shall be given limited access to your websites hosting environment and administration panel. This means we shall provide editor level access only to prevent any malicious or mistaken edits to core theme files.

Backups

We to take complete nightly server snapshots for backup purposes and can also take hourly, 6 hourly or ad-hoc backups if required. These backups are stored both onsite and offsite, and we also provide full offsite Disaster Recovery facilities in the event of primary data center destruction. You can rest assured that hosting with Digital Monopoly means your data is secure.

Support

The final piece of the puzzle is support. Digital Monopoly are able to offer business hours support with between the hours of 8am to 4.30pm Monday to Friday on normal working days where we can be contacted by phone, email, instant chat and tickets, our preference is always tickets.

Outside of these hours we are available by our support ticket system found on our website under “Support”, these tickets are monitored and any urgent issues will be attended to by our first line or back office support team.